Service Excellence: Building A Service Organization

Program Summary

Service Excellence: Building A Service Organization helps build an organization wide culture of ‘Service’, which doesn’t just restrict to the ‘Customer Service’ department. During the program, the participants get inspired by service benchmark setting case studies across diverse industries which are out of the box and well researched. Participants also indulge in hybrid role plays, simulations and ideation to create bespoke strategies for building a service organization.

Program Objective

1.  Appreciate their role in delivering a memorable service experience and commit to a mindset shift.

2.  Identify the elements of service attitude and consciously demonstrate these behavioral traits.

3.  Practice a proven technique to deal with irate/difficult internal and external customers.

4.  Identify different internal/external customer styles based on their personality/habits and learn strategies to deal with these styles.